Response to response? Huh? How does that lead to creating wealth?

Imagine you asked your employer for a raise. He responds by telling you that he wants you to work on a special project. How are you going to response to this? Are you going to tell him all the great stuff you’ve done in the past? Are you going to give him a sob story about how you are barely making ends meet on that wages he’s paying you?

How about if you are self-employed? You’re working your tail off and are juggling 10 balls already. Even so, you ask your customer to make a decision on purchasing a product or service. How will she react to response? If you’re like me, you’re dreading the answer, because you know she’s going to ask you for something that is going to take a long time and a lot of effort to complete. She gives you exactly that… More work.

In each of these cases, you have a choice. You can put off the work, or dig in and get it done. You guessed it. The right answer is to get it done, and to do it quickly. It is one of the ways that God has for you to make money. Here is what the Bible has to say about it:

Lazy hands make a man poor,
but diligent hands bring wealth.
Proverbs 10:4 (NIV)

How often do you deal with companies that seem to take forever to response to your request for a service call?

I am looking out my window right now at the long grass in my yard. I called the mower repair shop, and they told me that the soonest they’ll be able to get to my mower is two weeks. What? You gotta be kidding me. Why aren’t they prepared for the busy season? It only comes around EVERY year. They could have easily hired some temporary help to handle the peak mowing season. So I’m looking around for a company that can help me sometime before I get old and grey.

In business we’re taught to be quick and agile to changes in the market place. That is 100% correct. But you really don’t have to be that complicated. Simple things, like answering emails in 24 hours, or returning phone calls quickly make a HUGE impression on clients. I’m sure it makes an impression on you when you come across a company that has this philosophy. It does for me.

I know you’re extremely busy. If you’re like me, you’re burning the candle at both ends. But I can tell you from experience that tackling a new project quickly is one key to wealth. Customers, when they contact you, want help NOW not tomorrow. If you can attend to their needs immediately, you not only win a lifetime customer, but you can charge much higher rates. And your customers will be glad to pay them.

Your task today is to help the next customer you see as fast as possible. Take note what happens to the response to your response. It is how to make money, God’s way.

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Scripture taken from the HOLY BIBLE, NEW INTERNATIONAL VERSION®. Copyright © 1973, 1978, 1984 Biblica. Used by permission of Zondervan. All rights reserved.

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15 Responses to “Response To Response And Creating Wealth”

  1. Tim, excellent advice which keeps us on our toes and striving to be the best! However, when you’re burning the candle at both ends you have to be very disciplined to get it all done and with quality work!

    Mixing Romance, Feet & ESL lessons
    Enjoy Being Online here!

  2. Peggy Larson says:

    Quick response is important but quality work takes time too. I think balance is vital. No sense being the first to respond and then doing shabby work because you did it too fast. That would anger the customer too.

    However, responding to the customer with a phone call or answer to a question IS key. Then the customer knows you care about their needs. In your lawn mower example, if the repair place was too busy to get to your mower when you need it, the prudent thing to do would have been for him to recommend another place, even a competitor, because then you know he cares about YOU and not just the sale or money.

    Peggy Larson
    Quilting – Colors and Fun!

  3. Sonya Lenzo says:

    Quick response and quality work is what separates the good companies from the bad (the GOD companies?:)
    Sonya Lenzo

  4. I’m always burning the candle at both ends. I find it very rewarding!

  5. I agree that in general it’s best to respond quickly and to work quickly when possible.

    Of course you dont want your doctor to hurry too much as he does your surgery beccause that’s how you wind up with huge problems, but yes, generally speaking that’s so true.

    The Success Secrets

  6. I liked that you said to get it done quickly. As a procrastinator, I tend to put things off until they cannot wait anymore. Yet today I managed to get a bunch of things done very quickly, because I didn’t sit and whine and complain first.

    Getting to customers right away is very important! I do that whenever I can.

    Fun and Free Activities

  7. Returning phone calls and emails quickly does have a huge impact on clients. That’s something they’ll remember!

    Lisa McLellan
    Babysitting Services, Nanny Services, and Nanny agencies

  8. Mark says:

    Response time is how we measure the efficiency of our law enforcement, fire departments, even various drills… if our business is our life-bread.. we need to treat it with equal respect and respond appropriately.

    Direct Selling Advice, Leveraging Relationships for Long-term Profit

  9. Tim,

    Thanks for the motivation. I am a bit mentally worn out at the moment but in a few months when the $$ starts rolling in I’ll be glad I did.

    Sabrina Peterson, NASM CPT,CES
    Corrective Exercise for Every Body

  10. Dale Bell says:

    Tim you are right on about the mower shops knowing that the busy season is comming, and they do not prepare it is like Rob is teaching in his poat to Be prepared.
    I like to make a game of new project and see how fast I can get them done but it is just as important to me to make sure they are done right.

  11. Mike Norris says:

    You are exactly right. Most companies put off customer service. They get to you when they can. Thats my greatist fear that my company does not respond to complaints in a timely manner.

    Safety Is Everyones Business

  12. I once heard that true wisdom was finding the solution to the solution. It’s the same with the response to the response. We need to think a few steps ahead.

    Steve Chambers
    Body Language Expert

  13. Hi Tim,

    applying responsiveness with agility is part of what our clients expect is it not? They want to lean upon and rely on US to be the experts, don’t they?

    Happy Dating and Relationships,

    April Braswell
    Single Baby Boomer Dating Expert

  14. Shane says:

    I have my car in the shop right now and I can tell you with 100% assurity that I will not be using them again. The service stinks, their attitude is less impressive and they’ve had my car for way too long! The sad thing is I have a freind who is looking for a mechanic but I’m not going to be refering him now.

    Hypnosis – Change Your Thoughts and Change Your Life –