Doing the dirty workServant Rewards – What Are The Tangible Benefits? We’re continuing our exploration into the concrete rewards of being a servant. I can’t stress how important it is to know what the rewards are, because they are those things that motivate you to be a servant – either a servant to your employer, or to the customers that you transact with in your business.

Being a servant is hard and degrading work. Not a big secret, huh? Everyone seems to know it, which is why no one seems to want to be a servant. When was the last time you ever heard anyone call the person they work for their “master?” Does that seem to explain why there are so few companies that people would say have “excellent customer service.” Nobody is willing to stoop to a lower level.

Unless there are greater rewards for servanthood than are the level of heartache and hassles that come with the work, you won’t do it. That is why I am continuing to delve into this subject and make you aware of the benefits. It is a shorter path to success that you’ll ever come across.

Reward Number 5: Access To Great People

In our last discussion, we found out that servanthood brings instant credibility and authority, which is transferred from the master (the person being served). How do you bank that into something useful for yourself?

The answer is through the additional access to great people you can get.

Do you see a man skilled in his work? He will serve before kings; he will not serve before obscure men. Proverbs 22:29 (NIV)

When you are serving others, word gets around. You become the in-demand person, and your value increases.

Other great people (kings, presidents, producers, achievers, do-ers), those with authority and means, want to be served too. There are so few “good” servants that these people have very few options to choose from. They can hire a minimum wage employee, and hope that they get good service, or they can pay more and be guaranteed of receiving good service.

I’ll tell you an insider’s secret right now. They are so busy accomplishing things – big things — that they do not want to take the time to have a job performed a second time. If they have to get involved a second time, they will be pissed. That time could have been better spent doing a different project that moves them closer to their own success goals.

Future Time Is More Expensive Than Present Time

That is why they will pay top dollar for good service. It actually saves them money, because it saves them something even more precious: their own time. “Time” is the most expensive commodity there is to a person that has a reputation of getting things done. They know that the seconds are ticking by, and each one gets more and more expensive as they get older because fewer are available. In other words, seconds-of-time in the future are going to be much more expensive than seconds-of-time right now.

Because of this, it is actually cheaper to pay a lot of money “right now” for quality workers, than it would to pay for the same task in the future. “In the future,” they say to themselves, “I have fewer seconds available to me, and I’m no closer to my own goals. Therefore, I’d rather pay large amounts of money right now and make guaranteed progress toward my goals.”

And they will pay what you demand. Dealing with achievers, the kings, the presidents, and the successful people is so easy. You will never want to go back to being a servant to lower status people. The work is the same, but the rewards are a magnitude greater.

But getting access to them in the first place requires being a top-notch servant.

We said before that most companies make the mistake of trying to serve everyone that comes through their door. That is dumb, because you have to have to water-down your service standards to be able to meet the shear quantity of people.

Why do you have to dilute it? Because good service is time-consuming to set-up and maintain. I pay a big price to train my employees in the procedures of the company. It requires months and months of training to get employees to anticipate the needs of customers, and what situations they’ll face in the future when they use the products we sell them. It is continuous training too, because we all have to be reminded of the important things so we maintain our focus. So while the employees are being trained, I’m still paying them their daily wages. And more than that, I’m spending my time doing the same training again and again that I did in the past. Remember, the second time you do something is far more costly than the first time you did it, because the value of the time has gotten more expensive.

I’ll say it again and again: “good customer service is very expensive to provide.” You can’t call pasting a smile on your face, “good service.” It isn’t. Those that think it doesn’t cost anything extra to go just a little bit further, aren’t paying the wages to train people to do what it really takes to make masters happy.

So to conclude this article, it is important to remember that the best customers want top-notch service, not watered-down service that is required when you deal with large crowds. They will only give you access to them if you have a history of providing good service in the past.

Start right now by being a good servant to the master that you are working for (your employer or your customers). They will give you credibility and authority to make things happen toward their goals. When you help them get what they want, you will be noticed.

You cannot hide the odor of a skunk. Neither can you hide the achievements of servant. I guarantee that you will be noticed by other achievers and successful people with the capability and authority to pay you a higher salary. These are your target customers of the future. You need them to help you get to your goals. And in the end, there is this promise:

“Foreigners will rebuild your walls, and their kings will serve you.” Isaiah 60:10 (NIV)

To get to the point where other kings are serving you, you have to start out by being a servant first.

Scripture taken from the HOLY BIBLE, NEW INTERNATIONAL VERSION®. Copyright © 1973, 1978, 1984 Biblica. Used by permission of Zondervan. All rights reserved.

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  • http://www.AprilBraswell.com Dating After 40 Expert

    Hi Tim,

    I am really enjoying this series on customer service, being an employee or even owning your own business and the true understanding that THAT means our clients are our masters whom we serve.

    Developing a true servants heart. Interesting to contemplate. I wouldn’t describe it as degrading per se. Rather yes, isn’t it funny, I am always willing to clean the cat box and toilets when in true service. Hmmm, perhaps, humility? In a way, no task legal, ethical and moral is too low for me to do. Which makes me… grand!

    And you as well, I can see.

    Happy Dating and Relationships,

    April Braswell
    Dating After 40 Expert

  • Austin

    Good points. When it comes to car mechanics people want the service to work; They don’t want leaks and junk which takes up more time than if they would’ve just gone the expensive route. If I shall be prosperous, I shall be serving and seeking wisdom, doing things twice over and learning mistakes before I get the opportunity to make them. Also, I can even take your points to a video-game; If basing my strategy in wisdom I do things that don’t make sense to the uninitiated but it gives those on my team opportunity to shine.